Front Desk Receptionist Broker Concierge

It is essential for the Broker Concierge to recognize the importance of efficiently addressing the needs of

associates in the brokerage (Market Center), ensuring they receive the anticipated service level and

remain content with the Market Center's offerings.

The role involves maintaining the appearance of the Market Center's common areas, keeping the office

tidy and ready for business. The Broker Concierge must foster a relationship-oriented approach,

acknowledging that associate brokers are customers who are drawn to them due to their likable

personality and enthusiasm.

Additionally, the Broker Concierge is responsible for warmly welcoming everyone into the office, offering

assistance while effectively managing phone duties.

These are the standards a well-above-average performer will maintain or exceed:

● Answer phone properly with warmth and friendliness

● Greet everyone with a smile—be positive and cheerful

● Be an involved member of the leadership team

Essential duties and responsibilities

● Answering the phone and route calls properly with warmth and friendliness

● Responsible handling of all incoming checks and DAs

● Onboarding brokers (Create file, explain office procedures: keys, alarms, etc)

● Greet everyone with a smile—be positive and cheerful

● Attend daily huddles and weekly meetings

● Send out daily email regarding office events and announcements

● Receive and sort mail and deliveries

● Maintain appearance of reception area, kitchens and all common areas

● As growth occurs, manage the distribution of social media materials

● Running weekly reports, as needed

● Assist with managing monthly training calendar

● Ensure the Market Center is fully stocked with office supplies and manage orders

● Assist leadership team with any needed tasks

Knowledge/Skills

● Positive attitude

● Enjoy a fast-paced environment

● Self-starter with a passion to help others

● Great verbal and communication skills

● Quick problem solving

● Detail-oriented and can work well under pressure

● Neat, clean, professional appearance

● Willingness to learn

● Google Suite and Microsoft Office Applications

● Phone and people skills and experience

Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams

is a gathering place for the industry's best real estate agents. The Keller Williams Albuquerque Market

Center features a state-of-the-art real estate training room, majestic office space, and friendly atmosphere

that is recognizable the moment you enter. With industry-leading real estate training, generous

commission splits, and an experienced leadership and support staff. KW Albuquerque is a hot spot for

agents looking to rapidly build and grow their real estate careers.